Shipping Information

 

SHIPPING ON ALL ORDERS

We offer FREE Worldwide Shipping on Jewellery, Tote Bags and certain Stationery and Tech items. Please fill your cart and go to checkout to see shipping fees.

All orders take 1-5 business days to dispatch. You will recieve an email to confirm dispatch. Delivery times from dispatch date are as follows:

Ireland

Flat rate shipping: 1-2 working days

Traceable DPD shipping: 1-2 working days

Next Working DPD Day Delivery (order before 2pm)

UK

Flat rate shipping: 1 to 2 weeks

Traceable DPD Delivery: 48hrs

Next Working Day DHL Delivery (order before 11am)

Europe

Flat rate shipping 1 to 2 weeks* (Country dependant)

Traceable Shipping 1 to 2 weeks* (Country dependant)

Next Working Day DHL Delivery (order before 11.00am)

U.S. and Canada

Flat rate shipping 1 to 2 weeks*

Traceable shipping 1 to 2 weeks*

Next Working Day DHL Delivery (order before 11.00am)

Rest of World

Flat rate shipping 1 to 3 weeks*

Traceable shipping 1 to 3 weeks*

Next Working Day DHL Delivery (order before 11.00am) (48Hrs to Australasia)

*Typically international orders take 1-2 weeks to arrive after dispatch but can take up to 4-6 weeks due to customs.  We hope your package arrives as quickly as possible. If you have not received it after 4 weeks please let us know and we will follow it up on your behalf.

PICK UP Service available in Kilkenny from 9am – 5.30pm Monday to Friday. Please choose “Local Pick Up” at checkout. We will email you when your order is ready for collection.

All orders are shipped via Post, DPD or DHL (International Next Day Delivery) depending on weight and location.

Unfortunately, it is not possible to make any amendments to your order once your order has been placed.

Any items purchased with a pre-order item will not dispatch until the pre-order dispatch date.

My Shining Armour is not responsible for any items that are lost via the standard postal service. If you have concerns about using standard post please opt for the traceable shipping option. By placing your order you are agreeing to these terms & conditions.

Please be aware that customers are responsible for all custom & duty charges.

UNSUCCESSFUL DELIVERY

On the rare occasion that delivery is unsuccessful within the terms of your local trackable postal service and the goods are returned to our warehouse with return costs (return costs vary depending on weight and location returning from). Redelivery of a returned order will take place following payment of a new delivery costs.

Returns Policy

RETURNS

EU DISTANCE SELLING REGULATIONS

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 7 working days in which to cancel your order. The period starts the day after the day that goods are received.  We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a necklace out of a pouch and examine it, and you can try it on, however we ask that you do not wear it for more than the time needed to try it on (5-10 minutes).

To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to hello@myshiningarmour.com. When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer’s expense. Do not refuse to accept the goods from your postal service, accept the goods from your postal service and the correct address to return the goods will be supplied within 24 working hours.

Once we receive your return request, we will provide you with a Return Merchandise Authorisation (RMA) number and instructions to return the item. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent.

You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

Items must be returned unworn, repacked in their original packaging with all labels/tags attached.

Any Gift with Purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.

Assuming that our return’s policy has been adhered to returned goods will be credited within 30 days of our receiving them.

OUTSIDE OF EU REGULATION PERIOD POLICY

Outside of the “cooling off” period the following exchange and returns policy applies:

Exchanges and Returns are only valid when we are notified within 14 days of receipt and the item is returned within

If you wish to return any of your pieces, please email us with your order number and reason for return/exchange to hello@myshiningarmour.com. Once we receive your return/exchange request, we will provide you with a Return Merchandise Authorisation (RMA) number and instructions to return the item.

You are responsible for all costs of returning items to us. You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed as with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your delivery service to cover this.

Items must be returned unworn, repacked in their original packaging.

Any Gift with Purchase must also be returned in its original packaging. If the gift is not returned the value will be deducted from the refund.

Assuming that our return’s policy has been adhered to returned goods will be credited within 30 day of our receiving them.

No exchange or returns on Earrings or Sale/Clearance items.

 DAMAGED/ INCORRECT ITEMS

All items are Quality Checked before dispatching our warehouse.

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to info@myshiningarmour.com. After 48 hours, your item will fall within the 14-day returns policy described above.

Once we receive your return/exchange request we will agree an exchange or credit and provide an RMA number and instructions to return the item.

Damaged/Incorrect items must be returned unworn, repacked in the original packaging.

Assuming that our return’s policy has been adhered to returned goods will be credited within 30 days of our receiving them.

If you are in doubt about any aspect of our returns policy, please contact us and we will be happy to help.